Home Products & Downloads Industry & Solutions Support & Services Call Center Software, VOIP Call Center Solutions, Asterisk Call Center Solutions India Call Center Solution
Adiance has pioneered call center software solutions for the contact center industry which is based on an open source, standard-based IP PBX, Asterisk. Adiance call center software solution designed to maximize the productivity, efficiency and effectiveness of your virtual VOIP call center. Adiance provides the capability to empower remote global agents and administrators.
With the exceptional strengths of VOIP infrastructure, the Adiance Solution enables its customers to establish a superior, contact center for a part of the huge cost required to operate a telephony switch-based center. It also provides extra services enabled with new capabilities that were not used earlier due to the awkwardness of being used on a circuit-switched network.
Features of Call Center Solutions :
The availability of server-client environment allows quick reaction time, and on the fly modifications. User friendly GUI & completely secure. Remote as well as real-time management & monitoring. Bringing together geographically distributed call centers together to form a virtual contact center. Multimedia communication support including voice, text-to-speech & automated speech recognition. Open & scalable architecture. No extra equipment required such as a sound card or a special telephone.
Benefits of Call Center Solutions :
The telecom carrier charges can be drastically reduced by in turn reducing the circuit charges and the charges of long distance phone bills. Costs reduced on combining telecom & the IT infrastructure. Reduced costs that used to occur due to moving & changing. Better asset utilization on using the data-networking infrastructure to carry both data & voice at the same time.
Videoconferencing, contactcenter software, callcenter, Hotel Management tool, billing, Softphone The driving force behind the IT Products division is to create smart,innovative globalized, easy yet clever products that optimize theproductivityand reap significant year-on-year benefits.
Adiance offers a range of proven, off-the-shelf, powerful, innovative yet withdifferentiating features, customised IT solutions and products for a number of industries products making it one of the most comprehensive, flexible and scalable software providers across the globe.
Increased consumer demand for innovative software products at lower costs presents tremendous challenges for companies trying to satisfy both requirements. Moreover consumers aspire for products which are tailor made just as per their needs, as well as be very cost competitive to cut off the every rising operation costs.
Adiance helps companies address these challenges effectively through its pool of product available on its palette. Adiance products have helped our clients reduce their unusual operation costs while ensuring high levels of quality. We have been at service for many Fortune 500 clients’ market leaders; through our products tailor made as per their needs or offering a customised product as per their requirements. Adiance’s high-quality, cost-effective and business-focused approach has helped our clients reap significant year-on-year benefits.
Our consultants are fast and structured when it comes to understanding your customised needs requirements & budget and then as a team developing the product which is comprehensive user friendly cost competitive rightly cut as per you needs, asked for.
Adiance products have been an outstanding product across the globe. Peculiarity of our products are known to be user-friendly, flexible, comprehensive, and trailblazers, with least downloads & CPU usage in their respective areas.
VMukti(Meeting Place) Download VMukti architecture is modular, more like joomla type content management system. You can mix and match modules or create your own modules and create your own Video Services
VoIP Billing Solution More ADIANCE VoIP Billing Platform enables providers to fine-tune their service offerings and capture the most lucrative market segments & features advanced VoIP billing capabilities. A tool assisting hotels & motels in the administration & smooth running of Hotel businessThe user of the system can also view various reports on daily basis More SIP-based and fully customizable SoftPhone client supporting VoIP and video telephony, instant messaging and presence for PCs, websites and embedded devices
CRM SOFTWARE
Getting the most out of your CRM solution - How to optimize it
Simply implementing a solution intended to achieve organizational goals is not enough to achieve CRM success. The process should ensure that these goals are achieved. More importantly CRM optimization should be encouraged through the right practices, optimization of resources and the ability to adapt to change. Objectives need to be identified and CRM goals need to be fixed before embarking on a CRM project. Business processes need to be integrated with the CRM solution before actual implementation.
Featured Articles
Featured ArticlesCRM's EvolutionCRM's ChallengesCRM on the GoThe True PictureCRM Implementation
White papersClick here to read all the whitepapers CRM - Who leads the pack?With the wide variety of CRM software available in the market one wonders who to choose. There will always be those who excel in any field. The CRM field as well boasts of its major players- those who have surpassed expectations and met with customer needs, thereby inducing customer satisfactionread more
CRM´s ROI - The true pictureThe return on investment (ROI) from CRM implementation is essential and needs to be measured as it provides a yardstick for success read more
Business software reviewson-demand CRM software and on-demand ERP software comparisons Web-based CRM SoftwareThe most awarded hosted CRM software and ERP in the SaaS industry CRM Software User CommunityUnbiased info on independent CRM information & analysis Work from home business opportunityEarn significant income with minimal outlay Online CRM CommunityImplement web-based CRM software at its best CRM Software Review SiteBest articles on CRM software evaluation UK Postcode Software for all CRM systemsGet relieved from speeding up tedious form filling Abazander OPEN CRM and Marketing systemThe essential tool for small business sales and marketing Free CRM from FreeCRM.comSpeed customer service with real-world features
CRM Buyers Guide & Analysis, Free SearchChoose the best from more than 1000 CRM systems Infusion CRMYour Marketing Autopilot - Freedom from incompatible software programs and manual grunt labor Government CRM software systemsKnow the market leading government CRM software manufacturers
Postal Scales Get top quality digital postal scales at amazing prices EDI solutionsEDI solutions without software. businsesses for saleSell or buy a UK Business at businessroute sales with our businesses for sale articles. sales trainingWe can help you maximise your potential, smash your targets and further your career! Windows Desktop SearchErgo provides an astonishing ability to intelligently group your results in exciting new ways. Small business CRM & Contact managerRelenta keeps all your customer information linked together in one central place, preventing interruptions and making information real easy to find. Online CRMDealCRM - A Complete Online CRM Solution Recommended Products Salesforce Automate your customer relationship management with this excellent software from Salesforce which is available in a range of editions. The pricing is affordable and starts at $995 a year for five users. Advanced solutions start at $65 per user per month.
more products
NetSuite CRM solutions The NetCRM offered by Netsuite has a range of features to support all your front office processes. The suite comes with powerful and easy to use tools that can help you streamline your sales processes and customer services with extreme ease.
Simply implementing a solution intended to achieve organizational goals is not enough to achieve CRM success. The process should ensure that these goals are achieved. More importantly CRM optimization should be encouraged through the right practices, optimization of resources and the ability to adapt to change. Objectives need to be identified and CRM goals need to be fixed before embarking on a CRM project. Business processes need to be integrated with the CRM solution before actual implementation.
Featured Articles
Featured ArticlesCRM's EvolutionCRM's ChallengesCRM on the GoThe True PictureCRM Implementation
White papersClick here to read all the whitepapers CRM - Who leads the pack?With the wide variety of CRM software available in the market one wonders who to choose. There will always be those who excel in any field. The CRM field as well boasts of its major players- those who have surpassed expectations and met with customer needs, thereby inducing customer satisfactionread more
CRM´s ROI - The true pictureThe return on investment (ROI) from CRM implementation is essential and needs to be measured as it provides a yardstick for success read more
Business software reviewson-demand CRM software and on-demand ERP software comparisons Web-based CRM SoftwareThe most awarded hosted CRM software and ERP in the SaaS industry CRM Software User CommunityUnbiased info on independent CRM information & analysis Work from home business opportunityEarn significant income with minimal outlay Online CRM CommunityImplement web-based CRM software at its best CRM Software Review SiteBest articles on CRM software evaluation UK Postcode Software for all CRM systemsGet relieved from speeding up tedious form filling Abazander OPEN CRM and Marketing systemThe essential tool for small business sales and marketing Free CRM from FreeCRM.comSpeed customer service with real-world features
CRM Buyers Guide & Analysis, Free SearchChoose the best from more than 1000 CRM systems Infusion CRMYour Marketing Autopilot - Freedom from incompatible software programs and manual grunt labor Government CRM software systemsKnow the market leading government CRM software manufacturers
Postal Scales Get top quality digital postal scales at amazing prices EDI solutionsEDI solutions without software. businsesses for saleSell or buy a UK Business at businessroute sales with our businesses for sale articles. sales trainingWe can help you maximise your potential, smash your targets and further your career! Windows Desktop SearchErgo provides an astonishing ability to intelligently group your results in exciting new ways. Small business CRM & Contact managerRelenta keeps all your customer information linked together in one central place, preventing interruptions and making information real easy to find. Online CRMDealCRM - A Complete Online CRM Solution Recommended Products Salesforce Automate your customer relationship management with this excellent software from Salesforce which is available in a range of editions. The pricing is affordable and starts at $995 a year for five users. Advanced solutions start at $65 per user per month.
more products
NetSuite CRM solutions The NetCRM offered by Netsuite has a range of features to support all your front office processes. The suite comes with powerful and easy to use tools that can help you streamline your sales processes and customer services with extreme ease.
HELP DESK SOFTWARE
HelpDesk+HelpDesk+ is a completely web based solution for IT professionals, and store owners to facilitate support for your products or services. A feature packed and easy to use help desk that will help your organization automate your customer service and deliver a consistent, high quality service to your customers.Knowledge BaseA searchable online knowledge base for your customers that will enable faster problem resolution with fewer phone calls and emails to your support staff.Support TrackingTrack and manage your support tickets using the built in correspondence handling features. Self ServiceReduce the number of phone calls and emails to your support desk by using the web based system that will answer many of your customers questions.HelpDesk+ is an online Q & A database that can be used as a support center, help desk, or any situation where you need to give your customers a way to communicate with you in a very professional manner. The program is set up primarily for a question and answer format. There can be as many support staff as needed for your operation. Each support member is assigned their own username and password to log into the system to answer user questions and track correspondence.
Efficient
one agent can support multiple customers
Anonymous
customers do not have to reveal personal information
Call Tracking
ability to monitor support sessions in real time
Business Knowledge
knowledge base automatically grows and stays up to date
Easy Communication
eliminates problems with accents. International operators can support domestic customers.
Easy complex task resolution
customers can easily get a support transcript to review the step by step processes for complex tasks
Demographics revealed
gain location knowledge about your customers
Competitive IT edge
rapidly becoming a standard in eCommerce industry
A New Standard
customers now expect live chat support
Customer Satisfaction
improves customer impressions of your customer service
Customer Loyalty
customers will return because of your customer service
Longevity
proven track record
Issue Tracking
start tracking current problems the moment they start occuring
Help & Support
Help desk by itself is meant to provide an interface for your customers to communicate with you, without the disorder caused by spammers, hackers and spam blockers. Help desk helps in immediately resolving technical and operational problems faced by your customers while using your website, product or service. A web help desk software system provides the added advantage of allowing access to customers from any computer and any location in the world. Similarly, you and your technicians can also access customer requests from wherever you want.
A web-based system is preferable to an email-based system because in the case of the latter there are chances of more than one technician trying to solve the same problem. HELP DESK SOFTWARE systems allow a customer request to be assigned to one or more technicians as per the service requirements and only those designated technicians can work on these requests. Some help desks enable their customers to create their own trouble ticket which is nothing but a format similar to a web application form that takes all the information necessary to trouble-shoot and cohesively record a customer request. As an administrator, you can display information from the recorded history of requests made by a customer. This will help you provide a customized quick solution to your customer.
A web help desk software solution may also provide FAQ and knowledge bases to customers. This enables customers to solve their problems independently and without taking much time. The problems that cannot be solved this way can always be logged in through the ticket system or sent through email. You may think that being a software application this solution comes with a cost. The fact is that most of these solutions are freely available or priced inexpensively. In addition, the so called installation procedure may just be registering to a web site, specifying the settings and copying the source code to your location. This is the least you would need to do for an up and running web-based help desk. If you still find the need to test it out, you can take a trial before you register yourself. Like most software, trials are for free. In case of commercial software, after you register for permanent use, you may need to pay a subscription fee at a monthly, quarterly or annual rate.
Once you are satisfied with the trial, be sure to check out other aspects of the web help desk software. For example, certain solutions may charge you later sighting updates and chargeable components as a reason. To check these out, ask as many questions as you can such as whether there would be updates, the number of times the updates would be made, the number and names of components and whether they are charged as a whole and so on.
ACCOUNTING SOFTWARE
Develop a complete accounting software using VB and C# (2005) which runs on a network.
Jumpstart your career in the .Net world with this book.
Discover the power of using ADO .Net with Visual Basic, and C#.
Design an application based on three tier architecture including Data Layer, Business Layer and Presentation Layer using Class Libraries, with VB, and C#.
Write Stored Procedures for implementing business logics, including inserting, updating, retrieving and deleting data from database.
Add, edit and delete data in Datagridview control placed on a Visual Basic form.
Call Stored Procedures in C# and VB applications.
Learn how to implement Overloading and Overriding in a Visual Basic application.
Learn the architecture of ADO .Net (Disconnected architecture) and build superior applications using Visual Basic and C#.
Master how to use .Net DataProvider components including Connection, Command, DataReader and DataAdapter
Use both OLEDB and SQLServer DataProviders right in your application.
Master how to access a database using DataReader.
Establishing a connection with Connection object.
Executing commands with Command objects.
Using DataReader to read data from the database.
Master how to access a database using DataSet in Visual Basic.
Establishing connection with Connection object.
Instantiating Command object.
Instantiating DataAdapters.
Setting DataAdapter Command properties, Select Command, Insert Command, Delete Command and Update Command.
Populating the DataSet using the DataAdapter in Visual Basic.
Typed vs UnTyped DataSets.
Creating the DataSet object.
Populating the DataSet using the DataAdapter.
Navigating through Dataset.
Updating DataSet using DataTable and DataRow objects.
Updating the Database using DataSet and DataAdapter.
Detecting and handling changes to data in a DataSet.
Accepting or Rejecting changes to data in a DataSet.
Clearing records in a DataSet.
Copying structure of a DataSet to a new datatable.
Filtering the DataSet and Populate the Listbox.
Moving to a particular row in the DataSet using the Binding Context object.
Program a transaction with ADO .Net using Transaction object.
Implement Visual Inheritance in Windows forms in Visual Basic .Net Application.
Create a Class Library for Data Layer and Business Layer in Visual Basic .Net.
Accounting software is typically composed of various modules, different sections dealing with particular areas of accounting. Among the most common are:
Core Modules
Accounts receivable—where the company enters money received Accounts payable—where the company enters its bills and pays money it owes General ledger—the company's "books" Billing—where the company produces invoices to clients/customers Stock/Inventory—where the company keeps control of its inventory Purchase Order—where the company orders inventory Sales Order—where the company records customer orders for the supply of inventory Non Core Modules
Debt Collection—where the company tracks attempts to collect overdue bills (sometimes part of accounts receivable) Expense—where employee business-related expenses are entered Inquiries—where the company looks up information on screen without any edits or additions Payroll—where the company tracks salary, wages, and related taxes Reports—where the company prints out data Timesheet—where professionals (such as attorneys and consultants) record time worked so that it can be billed to clients Purchase Requisition—where requests for purchase orders are made, approved and tracked (Different vendors will use different names for these modules)
BUSINESS SOFTWARE
Services
Software solutions, customized for your small business needs... ...and you determine what is important and what is not.
1st Custom Software specializes in creating small business software. Building custom software takes several key steps. Each step is discussed in more detail below. During the coding step, when we do the actual programming, we use what is called an iterative approach. This means that as we finish major parts of the software, we test it ourselves, and we will meet with you for your preliminary review. By using an iterative approach, we avoid "surprises" at the end of the project. We want you and your employees to try out the software as we are developing it so that we can confirm that the business requirements are being met.
1st Custom Software focuses on doing projects right the first time. A well thought out design will save time and money in the long run. You don't want a project that fails multiple times in the testing process. You don't want future modifications to cost a lot of money because the basic software wasn't initially designed with business growth in mind. You want quality. Based on our experience, and to ensure quality, all of our service offerings incorporate the following steps:
1. Analyze your business's requirements for the software
We will work with you to determine the exact requirements for your software. 1st Custom Software will watch how you do your work, so we can make sure that we understand what you want. If you have already started to document what you want the software to do, we will use that material and move forward on the project from your preliminary work.
2. Design and architect the solution for you
We will discuss your expected business growth, what technology you already own, how your business might evolve in the future, and your budget as we go over alternatives with you. The solution will address how the custom software will affect your computers, your network, your databases, and any other programs that you use.
3. Code your software programs
We will review coding alternatives with you. Perhaps you already have software tools. Perhaps you like products from a certain vendor. 1st Custom Software typically creates the software in the most popular computer languages such as C, C++, Java, Visual Basic, and HTML. We also use SQL and XML. These technologies are affordable to small businesses, and they will continue to work as your company grows.
4. Test the software with your business using it
It is important to test the software before everyone in your company starts using it. Although our programmers test it after they program the code, it is also a standard practice for you to try out the software as well. We will do a trial run to ensure that it meets the contract requirements---it runs on your systems and works just as you expected.
5. Document how the software works for you and your users
Some programmers will cut corners by not producing sufficient documentation. The problem with unsatisfactory documentation is that if you need to modify your software in the future, it will take more time for programmers to read through the code to figure out how it works in order to modify it. Since you are hiring people to do the custom software, it is critical that we provide you with satisfactory documentation. You own this software, and you can't predict future maintenance requirements.
6. Install a final version of the software on all your computers
We offer a 6 month warranty on every software piece delivered. By the time that we install the software on all of your business computers, you will have a complete, fully tested, documented, working piece of software.
Custom software can help your small business by reducing the overall work load, minimizing data entry and re-entry mistakes, doing electronic transmissions instead of moving paper, and improving the accessibility of your company's data for reporting and decision-making. Since 1st Custom Software specializes in assisting small businesses with their software needs, our staff can help you assess how software can improve the efficiency of your business.
Software solutions, customized for your small business needs... ...and you determine what is important and what is not.
1st Custom Software specializes in creating small business software. Building custom software takes several key steps. Each step is discussed in more detail below. During the coding step, when we do the actual programming, we use what is called an iterative approach. This means that as we finish major parts of the software, we test it ourselves, and we will meet with you for your preliminary review. By using an iterative approach, we avoid "surprises" at the end of the project. We want you and your employees to try out the software as we are developing it so that we can confirm that the business requirements are being met.
1st Custom Software focuses on doing projects right the first time. A well thought out design will save time and money in the long run. You don't want a project that fails multiple times in the testing process. You don't want future modifications to cost a lot of money because the basic software wasn't initially designed with business growth in mind. You want quality. Based on our experience, and to ensure quality, all of our service offerings incorporate the following steps:
1. Analyze your business's requirements for the software
We will work with you to determine the exact requirements for your software. 1st Custom Software will watch how you do your work, so we can make sure that we understand what you want. If you have already started to document what you want the software to do, we will use that material and move forward on the project from your preliminary work.
2. Design and architect the solution for you
We will discuss your expected business growth, what technology you already own, how your business might evolve in the future, and your budget as we go over alternatives with you. The solution will address how the custom software will affect your computers, your network, your databases, and any other programs that you use.
3. Code your software programs
We will review coding alternatives with you. Perhaps you already have software tools. Perhaps you like products from a certain vendor. 1st Custom Software typically creates the software in the most popular computer languages such as C, C++, Java, Visual Basic, and HTML. We also use SQL and XML. These technologies are affordable to small businesses, and they will continue to work as your company grows.
4. Test the software with your business using it
It is important to test the software before everyone in your company starts using it. Although our programmers test it after they program the code, it is also a standard practice for you to try out the software as well. We will do a trial run to ensure that it meets the contract requirements---it runs on your systems and works just as you expected.
5. Document how the software works for you and your users
Some programmers will cut corners by not producing sufficient documentation. The problem with unsatisfactory documentation is that if you need to modify your software in the future, it will take more time for programmers to read through the code to figure out how it works in order to modify it. Since you are hiring people to do the custom software, it is critical that we provide you with satisfactory documentation. You own this software, and you can't predict future maintenance requirements.
6. Install a final version of the software on all your computers
We offer a 6 month warranty on every software piece delivered. By the time that we install the software on all of your business computers, you will have a complete, fully tested, documented, working piece of software.
Custom software can help your small business by reducing the overall work load, minimizing data entry and re-entry mistakes, doing electronic transmissions instead of moving paper, and improving the accessibility of your company's data for reporting and decision-making. Since 1st Custom Software specializes in assisting small businesses with their software needs, our staff can help you assess how software can improve the efficiency of your business.
COMPUTER SOFTWARE
Computer Software
New ‘security patch’ software tackles major internet security breach
Computer giants like Microsoft, Sun, and Cisco are distributing new software to tackle a major security glitch in the internet addressing system.
The flaw was such that it could enable conmen to redirected internet users to fake webpages, even if they typed the correct address into a browser, and thereby trick them into disclosing their credit card details or other personal data.
Security expert Dan Kaminsky, who accidentally discovered the error in the Domain Name System (DNS) about six months ago, said that the case was unprecedented.
"People should be concerned but they should not be panicking," the BBC quoted him as saying.
Time to update Quicktime multimedia software
Bonn - QuickTime users should update to version 7.5 as soon as possible. Five security holes have been discovered in older versions of Apple's multimedia player, the German Federal Agency for Security in Information Technology (BSI) in Bonn is reporting.
Hackers can exploit the security holes to sneak malicious software onto vulnerable computers. Both PC and Mac users are potentially affected. The newest
Get ready to update Firefox
Bonn, Germany - People whose computers use the Firefox browser should plan on an upgrade.
Eleven different bugs have been found in the free browser created by Mozilla, according to the German Federal Office for Security in Information Technology in Bonn.
Similar problems have been discovered in Seamonkey and Thunderbird, two other applications from the same company.
Five of the flaws have been characterized as critical. A new bug- free version of Seamonkey, a browser and e-mail program, has already been released.
However, a new version of the mail client Thunderbird is not yet available (dpa)
Computer simulation reveals how quasi-crystals form
Using a computer simulation, scientists at the University of Michigan have cast some light on how quasi-crystals form.
Unlike ordinary crystals, quasi-crystals are solids whose atoms are not arranged in a repeating pattern. However, they still form intricate patterns that are technologically useful.
Sharon Glotzer, a professor in the Department of Chemical Engineering, says that quasi-crystals incorporate clusters of atoms as they are, without rearranging them as regular crystals do.
When a normal crystal grows upon the freezing of liquids into solids, a crystallite nucleus develops first. The atoms in the liquid attach one-by-one to the crystallite, as though following a template.
New ‘security patch’ software tackles major internet security breach
Computer giants like Microsoft, Sun, and Cisco are distributing new software to tackle a major security glitch in the internet addressing system.
The flaw was such that it could enable conmen to redirected internet users to fake webpages, even if they typed the correct address into a browser, and thereby trick them into disclosing their credit card details or other personal data.
Security expert Dan Kaminsky, who accidentally discovered the error in the Domain Name System (DNS) about six months ago, said that the case was unprecedented.
"People should be concerned but they should not be panicking," the BBC quoted him as saying.
Time to update Quicktime multimedia software
Bonn - QuickTime users should update to version 7.5 as soon as possible. Five security holes have been discovered in older versions of Apple's multimedia player, the German Federal Agency for Security in Information Technology (BSI) in Bonn is reporting.
Hackers can exploit the security holes to sneak malicious software onto vulnerable computers. Both PC and Mac users are potentially affected. The newest
Get ready to update Firefox
Bonn, Germany - People whose computers use the Firefox browser should plan on an upgrade.
Eleven different bugs have been found in the free browser created by Mozilla, according to the German Federal Office for Security in Information Technology in Bonn.
Similar problems have been discovered in Seamonkey and Thunderbird, two other applications from the same company.
Five of the flaws have been characterized as critical. A new bug- free version of Seamonkey, a browser and e-mail program, has already been released.
However, a new version of the mail client Thunderbird is not yet available (dpa)
Computer simulation reveals how quasi-crystals form
Using a computer simulation, scientists at the University of Michigan have cast some light on how quasi-crystals form.
Unlike ordinary crystals, quasi-crystals are solids whose atoms are not arranged in a repeating pattern. However, they still form intricate patterns that are technologically useful.
Sharon Glotzer, a professor in the Department of Chemical Engineering, says that quasi-crystals incorporate clusters of atoms as they are, without rearranging them as regular crystals do.
When a normal crystal grows upon the freezing of liquids into solids, a crystallite nucleus develops first. The atoms in the liquid attach one-by-one to the crystallite, as though following a template.
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